“Dear Adam and Keli, I’m a new Bride, and I might sound silly, but do vendors get annoyed with inquiries? Many times, when I’ve inquired with someone, it takes them a very long time to respond. I always feel like I am bothering people by asking specifics about what they offer. Is this a thing, or am I just worrying too much?
– Signed, Bothering Vendors”
Dear Bothering Vendors, we want you to read this slowly:
This is a digital age and everything is instant. If you message a vendor and they don’t respond within 24-48 hours, then move on.
Well, we lied. Check your spam folder. If there is nothing in there, THEN move on.
(Obviously, if it is a holiday or a weekend, be a bit more lenient)
This is something we committed to doing as soon as we started our business. When we were getting married, we couldn’t believe how long it took people to respond to us. We were trying to manage both of our businesses, running our daughters from school to extracurricular activities, and we had just purchased our first home together. We needed someone to answer us when we were free and in wedding planning mode.
We actually had a wedding vendor message us AFTER our wedding was over. After waiting months for a reply, they messaged us weeks after our wedding because they thought we were getting married THE NEXT YEAR! Like, you realize we’re trying to give you money, right?
Whew, okay, we’re going to try to stop ranting. But it’s crazy.
On Instagram this time last year, we wrote a whole caption about how excited we were every time we get a new inquiry. We drop what we are doing, and run to the computer most of the time.
We think couples deserve that kind of enthusiasm.
If you are speaking with a vendor who makes you feel like a bother, then that person is not focused on giving you the experience you are going to want. They don’t have a servant’s heart.
Imagine someone making you feel like a bother on your wedding day! You aren’t going to feel comfortable. You are going to be worried the whole time – at least we would be!
We always tell our couples, you are doing this for the first time. You are supposed to have questions. We walk through everything together, from timelines, to vendor recommendations. We make sure our couples know that our proverbial door is always open for any questions – no matter how small.
If you feel like you are bothering vendors, it’s time to look for new ones. Find a vendor who shares your excitement, and guides you through the crazy. Find a vendor who you can see yourself spending your wedding day with, who will add to your happiness! You deserve that!
Warmly, Adam and Keli
Creative. Clean. Different. We are a team of creatives in Cincinnati and Northern Kentucky with a passion for storytelling. Founded in 2006, our studio has been recognized as one of the best wedding photographers in Cincinnati & Northern Kentucky by various publications, websites, and groups. We’d love to show you our studio and walk you through our albums, canvases and other print photography products. We can also provide more information on our Wedding Collections and introduce you to our team! We’d love to help, connect with us now.